Returns
Returns are a process, not an argument
Because we sell B2B across oceans, returns are framed around arrival windows and documentation — clear rules, no surprises.
1. Wrong item or wrong fitment on our side
If we shipped a part that does not match the confirmed proforma invoice or your verified serial range, we replace it on the next flight at our cost, or issue a full credit including inbound freight share. Report within 30 days of arrival.
2. Returns requested by the buyer
Stock items in resalable condition (original packaging, uninstalled, unlubricated) may be returned within 14 days of arrival with a 10% restocking fee. Return freight is on the buyer. Custom-produced items (buckets, kits, breakers) cannot be returned unless defective.
3. Damage in transit
Photograph the packaging and cargo before de-stuffing and note damage on the delivery receipt. Claims filed with complete photo sets are settled within 5 business days; we handle the carrier claim, you get the replacement.
4. How to start a return
Email [email protected] with your PI number, photos and the part batch code. We reply with an RMA number and shipping instructions — please do not ship back without one.
Can’t find your part number?
Send us the OEM number, a photo or your full machine list — we quote within 24 hours.