After-sales
Defect reports, reviewed against the batch file
FAYYO does not sell a warranty period. What we commit to is a review you can check: report the failure with evidence, we pull the test records kept for that batch, and the resolution is agreed with you case by case.
How a defect report runs
1
Quote the batch code and the machine
Every carton carries a FAYYO batch code. Send it with the model and serial (PIN) of the machine and one line on what failed — the code links straight to the stored test file.
2
Evidence, not adjectives
Photos of the part as installed, the marking side, and measuring evidence where it helps (caliper, gauge, hour meter). For a hydraulic failure, a used-oil analysis.
3
Written conclusion, then agreement
We compare your part against the records from that batch and answer in writing: what the data shows, and a proposed resolution you are free to decline or negotiate.
Outside the review
- Fitment mismatch ordered against an unverified serial.
- Incorrect installation, overloading or work outside the rated duty.
- External damage, welding or modification after delivery.
- Fluid contamination on hydraulic parts — the used-oil analysis decides this first.
Nothing on this page is a promise of replacement or credit: each case is decided on its evidence and settled with you. Commercial returns follow their own rules. Read the returns policy
Can’t find your part number?
Send us the OEM number, a photo or your full machine list — we quote within 24 hours.